Shipping policy
Sundarprem Shipping Policy
At Sundarprem, we strive to deliver your orders efficiently and transparently. This shipping policy outlines our shipping processes, timelines, and responsibilities in accordance with Shopify and Razorpay guidelines.
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1. Order Processing
- Orders are processed within 3-7 business days (excluding weekends and public holidays).
- Custom or made-to-order items may take additional time, which will be communicated at checkout or via email.
- You will receive an order confirmation email after successful payment.
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2. Shipping Rates & Delivery Timelines
We offer both domestic and international shipping.
Domestic Shipping (Within India):
- Standard Shipping: Delivery within 3-7 business days (Shipping charges will be calculated at checkout).
- Express Shipping: Delivery within 1-3 business days (Additional charges apply).
International Shipping:
- Delivery times vary by destination, typically ranging between 7-15 business days.
- International shipping charges will be calculated at checkout.
- Customs duties, taxes, or import fees (if applicable) are the buyer's responsibility.
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3. Shipping Confirmation & Tracking
- Once your order is dispatched, you will receive an email or SMS with tracking details.
- You can track your order using the provided tracking number via our courier partner’s website.
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4. Delivery Issues & Delays
- While we partner with reliable courier services, unforeseen delays may occur due to weather, holidays, or other factors. Sundarprem is not responsible for delays caused by third-party courier services.
- If your order is significantly delayed, please contact us at sundarpremsarees@gmail.com for assistance.
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5. Incorrect Address or Failed Delivery
- Customers are responsible for providing the correct shipping address.
- If an order is returned to us due to an incorrect address or multiple failed delivery attempts, additional shipping fees may apply for reshipment.
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6. Lost or Damaged Shipments
- If your order arrives damaged, please contact us within 48 hours of delivery with clear images of the damaged item and packaging.
- If your order is marked as ‘Delivered’ but has not arrived, please contact us within 7 days for assistance. We will work with the courier partner to resolve the issue.
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7. Cancellation & Changes
- Orders can be cancelled or modified within 12 hours of placing the order. Once the order is processed, cancellations or changes may not be possible.
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8. Return Shipping
For details on returns and exchanges, please refer to our Return & Refund Policy.
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9. Contact Information
For any shipping-related concerns, please contact us at:
📧 sundarpremsarees@gmail.com
📞 +91 8076746936
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By placing an order with Sundarprem, you agree to the terms outlined in this Shipping Policy. This policy complies with Shopify and Razorpay guidelines to ensure a secure and transparent shopping experience.
